Shipping Policy

Effective Date: January 1, 2025

1. Introduction

At High Range Living ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, highrangeliving.com.

2. Shipping Destinations

• Countries We Ship To: United States (U.S.) only.

• We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

• Shipping costs and options vary depending on the supplier and specific product purchased.

• All shipping costs are calculated and clearly displayed at checkout—no hidden fees.

4. Order Processing Time

• Processing times vary by supplier. Specific processing timelines will be clearly stated on product pages and during checkout.

• Orders placed on weekends or public holidays begin processing on the next business day.

5. Estimated Delivery Time

• Delivery estimates depend on the supplier and product type.

• Individual product pages will specify the estimated delivery timelines clearly.

• Delivery times are estimates and may vary due to external factors such as weather, holidays, or carrier delays.

6. Shipping Methods and Carriers

• We partner with reputable carriers including UPS, FedEx, and other premium freight providers, based on supplier preference and product requirements.

• All orders include tracking and insurance coverage against loss or damage.

7. Order Tracking

• After shipment, you will receive an email with:

  • Tracking number

  • Carrier name

  • Direct link to track your package

• To track your order, visit highrangeliving.com or contact Customer Service directly.

8. Delivery Issues

8.1 Delayed or Lost Packages

• If your package is delayed or appears lost, contact our customer service at hello@highrangeliving.com or call +1 (208)-314-5333 promptly for assistance.

8.2 Damaged Packages

• If your package arrives damaged:

  • Take clear photos of damaged packaging and products.

  • Report this damage to us within 10 days of delivery at hello@highrangeliving.com.

  • We will assist in arranging a replacement or refund.

9. Missing Items

• If any items are missing from your order:

  • Contact us within 10 days after receiving your order.

  • Provide your order number and details of missing items.

  • We will resolve promptly by shipping missing items or processing a refund.

10. Return and Refund Policy

• Return and refund eligibility vary depending on the supplier. Please review individual product pages for detailed supplier-specific return conditions.

• Unless otherwise stated, High Range Living accepts return requests within 45 days from receipt of your order.

• Returned items must be unused, undamaged, and in original packaging.

• Return shipping is generally the customer's responsibility unless the return is due to a defective or incorrect item.

• Refund processing times may vary by supplier; however, High Range Living commits to processing refunds within 60 days after receipt of the returned item.

11. Incorrect Address

• Ensure all provided shipping information is correct at checkout.

• High Range Living is not responsible for orders shipped to incorrect addresses provided by the customer. Additional reshipment charges may apply for packages returned due to incorrect addresses.

12. International Customs and Duties

• Currently, we ship exclusively within the United States, and international customs/duties do not apply.

13. Contact Information

If you have any shipping questions or concerns, contact us at:

• Customer Service Email: hello@highrangeliving.com

• Customer Service Phone: +1 (208)-314-5333

• Hours of Operation: Monday to Friday, 9 AM to 7 PM CST

• Company Address:
  High Range Living
  1500 N Grant St.
  Denver, CO 80203
  

14. Changes to This Shipping Policy

• We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.

• Please review this policy periodically for updates.

Thank you for shopping with High Range Living!
We appreciate your business and look forward to serving you again soon.