Return and Refund Policy

Effective Date: January 1, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the High Range Living website located at https://highrangeliving.com.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: hello@highrangeliving.com
Phone: +1 (208)-314-5333
Address: High Range Living Ltd, 1500 N Grant St. Denver, CO 80203
Hours: Monday–Friday, 9 AM–7 PM CST

3. Return Eligibility

Customers in the United States have the right to initiate a return within 30 days of receipt, subject to the conditions below.

3.1 Conditions for Return

Unused and Undamaged: Items must be unused and in the same condition as received.
Original Packaging: Must include original packaging, labels, and tags.
Proof of Purchase: A receipt or order confirmation is required.

4. Return Process

4.1 Initiating a Return

Contact hello@highrangeliving.com or call +1 (208)-314-5333 within 30 days of receiving your order.
Provide your order number and the reason for return.
We’ll respond with return instructions and, if applicable, a Return Merchandise Authorization (RMA) and prepaid label.

4.2 Preparing Your Return

Pack the item securely in its original packaging.
Include all accessories, manuals, and documentation.
Print and attach the shipping label provided in our email.

4.3 Shipping the Return

Ship the item within 7 days of receiving return instructions.
Use a trackable shipping method to ensure delivery.

5. Return Shipping Costs

Customer Responsibility: Return shipping is the customer's responsibility unless the item is defective or incorrect.

6. Specific Return and Refund Conditions

6.1 Defective or Damaged Goods

Report within 10 days of delivery with photos or videos.
We’ll offer a full refund or replacement, including return shipping costs.

6.2 Incorrect Product Received

Contact us immediately.
We’ll cover return shipping and send the correct item.

6.3 Product Never Arrived

If your order hasn’t arrived within the estimated timeframe, contact us.
We will investigate and issue a refund or replacement if confirmed lost.

6.4 Order Cancellation

Before Shipment: Full refund.
After Shipment: Follow the standard return process.

7. Exceptions

The following items are non-returnable and non-refundable:

Custom or personalized products
Perishable goods (e.g., food, flowers)
Intimate/sanitary items (unless unopened)
Gift cards and digital downloads

8. Refunds

8.1 Refund Conditions

Refunds are issued after the return is received and inspected.
You will be notified by email of approval or rejection.

8.2 Refund Processing

Refunds are issued to the original payment method.
It may take up to 60 days for the refund to appear, depending on your bank.

8.3 Partial Refunds

May apply in cases where:

Items are returned damaged or incomplete (not due to our error)
Returns are received after 30 days

9. Exchanges

Exchanges available for defective, damaged, or incorrect items.
For changes of mind, customer pays return and reshipment costs.
Contact hello@highrangeliving.com to request an exchange.

10. Timelines

Return Window: Initiate and ship return within 30 days
Processing Time: Up to 60 days after receipt
Refund Timeframe: May take up to 60 days to reflect on your account

11. Legal Rights

This policy does not affect your statutory rights under applicable U.S. law.

12. Questions and Support

Visit our FAQ page: https://highrangeliving.com/faq
Or contact us directly:
- Email: hello@highrangeliving.com
- Phone: +1 (208)-314-5333

By making a purchase on our website, you agree to this Return and Refund Policy.
High Range Living
1500 N Grant St.
Denver, CO 80203
hello@highrangeliving.com | +1 (208)-314-5333

Refund and Return Policy